FAQ
- What type of paper do you print on?
- Online Preview Tool - Helpful Tips
- Online Preview Tool - Computer Requirements
- The Proof Process
- Can I make changes to the announcement designs?
- Can I "Pre-Order" Envelopes for Birth Announcements?
- Can you convert my color photo to Black & White?
- How do I place a re-order?
- How do I get my photo to you?
- How do you protect my information when ordering?
- Why are your photo cards different?
- What do you mean by "Free Touch Ups?"
- How quickly will my cards be printed and shipped?
- Do you have a Christmas deadline?
- Can I order less than the state minimum orders?
- How much text can I fit on my card?
- I would like to crop or edit my picture; what do I do?
- How many envelopes will I receive?
- Will my greeting cards fade?
- Do your greeting cards require extra postage?
- When is my credit card charged?
- Can I use professional images for my cards?
We now offer two great paper options to choose from!
Photo-style Paper:
Our photo cards are printed on professional-quality paper that guarantees vivid color reproduction, brilliant whites and fade-free images. With a Lustre finish that combines the fingerprint and glare resistance of Matte with the high color saturation of Glossy, PhotoAffections photo cards offer print quality that is truly unparalleled.
Cardstock:
PhotoAffections' rich and luxurious 13pt premium cardstock paper is manufactured with 100% recycled materials in plants operated by Green e-certified wind power. Available in Glossy finish (great for rich colors and sharpness) or a Matte finish (fingerprint resistant and perfect for both color and black & white photos). Our 13pt double-thick cardstock will give you picture-perfect invitations, announcements and photo cards every time.
Our versatile Online Preview Tool is incredibly useful in rendering accurate previews, but it can't accommodate every situation. It will be easier on you and most helpful to us if you'd keep the following in mind while you're using the tool:
- To edit the text, simply click on any text area in Step 1.
- Text won't fit right? Not to worry! Just leave us a note in Step 2.
- Noticed a mistake in Step 2? Not to worry! Just leave us a note in Step 2.
- For help click the links at the top of the Online Preview window.
Why choose a Digital Proof? If you've made special requests or you just want to be absolutely certain that your text and photos appear exactly as you created them, you have the option to order a free Digital Proof. In most cases, however, the final proof will look the same as what was created in the Online Preview Tool.
To use our Preview Tool, you just need to browse our site with a recent version of Internet Explorer, Firefox or Safari with Adobe Flash player enabled.
The Preview Tool is intended for broadband internet connections and requires no software downloads. If you experience technical issues, please double check which browser version you're using, and feel free to contact us if you experience any issues.
ALL orders include designer reviewed proofs as part of the completed order - FREE OF CHARGE! This allows us to accommodate situations and requests that can't be handled directly within the Online Preview Tool.
Absolutely! Special requests are our specialty. Feel free to request design color alterations - pointing us to another design which has the color(s) you prefer. Simply note your preference in the "Talk to our Designers" section in Step 2 of the Online Preview Tool and we'll do our best to accommodate your request.
Also, you may add any text you wish, such as Bible verses, poems, vacation locations, and, of course, names. Our text placement is only limited by space; however, we can also place text in or on the actual photo itself, in addition to the traditional space at the end of the card. Please make these requests in Step 2 of the Online Preview Tool or in the Special Instructions box during checkout.
If you've opted to receive a Digital Proof, we provide up to 4 proofs of the same design at no additional charge. Of course, our goal is to get it right the first time, but we realize that is not always practical or possible.
You'll receive your proof invitation via email in one business day, based upon our current Proof Schedule. To provide you with the quickest turnaround time possible, if changes/corrections are needed, please try to give us a full list of the requested changes in your first proof response. Additionally, if you can send your response on the same day you received the proof, we will make every effort to match the shipping schedule. Please note: Each separate response may extend the order by a full business day.
Yes you can order envelopes in advance for Birth Announcements. Please visit the following link for more information. Envelope Pre-Order Info
We're a custom photo lab and have decades of combined experience in proper photo retouching, finishing, printing, and most important - COLOR!
Absolutely! In fact, if you wish to convert your color photo to Black and White or Sepia tone, we're happy to and actually prefer to do it for you. We use a special process and will work with your image(s) to create a quality, high-contrast image - free of charge!
For orders placed with our Online Preview Tool please note, unfortunately, that any color conversions you perform while in the tool won't match the final outcome. The online editing tool is really best for basic preview purposes only. Instead, and assuming you submit quality images, we'll work with all your images individually to get the best result.
Our minimum order number for invitations is 15, everything else is 25. We keep your finished card on file 60 days from when the order was placed.
To place your reorder:
- Log into your account.
- Click the "order details" icon.
- Select the "re-order" tab.
- Fill out the short form and submit.
Please note that the re-order tab is only available for 60 days.
We'll print and ship your order within one business day.
For orders placed using the Online Preview Tool, your images will be automatically submitted with your order. So you don't need to resubmit them.
For orders outside of the Preview Tool, for the quickest response times please have your images ready when you place your order. You'll have the opportunity to upload your images immediately after checkout. If you're not ready to upload your files at checkout, simply return to the upload page at a later time by logging in to your account.
Please read more about getting your images to us in our photo requirements.
Good question! When you place an order at PhotoAffections.com, the sensitive data you transmit is encrypted using SSL (Secure Socket Layer) technology. This technology creates a secure connection between you and our server; as a result, your information will not be captured by those who may wish to spy on you.
Furthermore, PhotoAffections.com uses our own 256-bit SSL Certificate provided to us by Verisign. This is important to note because some companies use a "shared SSL certificate" which is shared by other users and hosted on a different server. When you make a purchase with us, you'll notice that the URL always begins with our domain name, and you never leave our site.
With every order, we first adjust your original image to the best of our ability and wherever possible. Additionally, with all orders of 75 cards or more, at your request and at our discretion, we'll also correct minor scratches and minor skin blemishes such as acne. Depending upon the location and in most cases, we can also remove date stamps. We'll do our best, but please know that our ability to make these corrections is not guaranteed. You may request these edits on Step 2 of the Preview Tool or in the special instructions during checkout.
Please note, that extensive editing, (i.e., removing/moving people, removing large objects, eliminating or changing backgrounds) is beyond the scope of our services.
Once your order is placed, your custom cards will be printed and shipped within 2-3 business days. Please note that the choice of a free custom proof may affect your order ship time. For more details please see our full shipping schedule.
For timely production and delivery we suggest ordering Photo Christmas Cards by December 10th. For orders placed after this date we recommend expedited or overnight shipping.
We're sorry, but we have to adhere to the minimum order quantity.
This varies; each greeting card or announcement can accommodate different amounts of text according to the design. When you're considering a card, look at the sample text used in that particular card. As you'll see in several designs, we can place text on top of your image, but this may also be limited depending on your photo. For instance, if there's a lot of sky or water, inserting text wouldn't be a problem.
While it's best not to get carried away with lots of text, honestly the worst that could happen is that there's simply too much to fit. In this case, we'll design your card using our best judgment, but you can always request changes to the text or text placement when you view your proof.
You can freely crop, zoom and rotate your images in our completely "live" environment. These edits are automatically saved as part of your order.
It's very important that all the digital images you send be at the highest resolution possible so that cropping produces good results.
We always include extra envelopes with your order. Typically, you'll receive one extra envelope for every 25 cards ordered.
No. Our cards are 5x7 in size and require just standard postage.
At this time we are unable to accept greeting card orders by phone.
We can accept professional images for creating your order. However, if the photo is copyright protected, we must receive permission from the photographer to print. Please email the copyright release to our customer care center as an attachment. Our email address can be found in your order confirmation message.